Domestic
Denton House offers complimentary express shipping with all Australian orders over $600 AUD. All orders under $600 AUD will be charged $12 AUD for Standard Shipping or $15 AUD for Express Shipping.
All domestic orders are dispatched via Australia post services.
For Standard Shipping, please allow 2-8 business days for delivery from purchase date.
For Express Shipping, please allow 1-4 business days for delivery from purchase date.
International
Denton House offers complimentary Express International Shipping on all orders over $1200 AUD. All other orders will be charged $60 AUD.
All orders placed will be processed between 1-2 business days of receiving your order. Shipments are sent by DHL and once your order is dispatched, you will receive a tracking number via email. Please allow 3-7 business days for International delivery from purchase date.
International orders shipped to the United States of America, United Kingdom, New Zealand, countries within the EU, Canada, Japan, Hong Kong, Singapore and South Korea, are shipped via DHL Express and are Delivered Duty Paid (DDP). There are no additional charges when the product arrives in your country. All international orders shipped to countries other than those outlined above, may be subject to customs fees, duties, or taxes for clearance. This will be the responsibility of the customers and will be calculated, displayed, and charged at checkout, if applicable. Please refer to your local customs website for further information.
Please note that orders above 1200 AUD shipped to the United States may require a formal customs clearance. DHL may contact you to retrieve your federal Tax ID or social security number (SSN) in order to clear your order through customs.
All shipping charges are non-refundable.
Returns & Exchanges
We accept returns on full-priced items purchased online within 7 days of delivery, provided all return conditions are met. Eligible items may be returned for a refund or exchange.
Items received outside of this timeframe will not be accepted and will be returned to the sender.
Returned items must be unworn, unused and in perfect condition with all original tags and packaging intact. Items that are returned otherwise, may be rejected and returned to the customer.
Return labels are not provided and it is the responsibility of the customer to return the order using a shipping method of their choice.
Denton House does not accept returns on any sale items unless deemed faulty. This excludes our 10% Welcome Offer, if this is used towards a full priced item, you are eligible for a return.
Size exchanges are subject to availability.
Sale Items
All sale purchases are final and are not eligible for return or exchange unless deemed faulty.
We recommend selecting carefully and encourage you to contact our online team for sizing or styling advice prior to purchase.
By completing your purchase, you acknowledge and agree to these terms.
Terms
Refunds will be issued to the original payment method and processed in the original currency of the order. Any currency conversion differences are not covered.
All return and exchange shipping costs are the responsibility of the customer.
Shipping fees and any additional charges, including customs duties and taxes, are non-refundable.
Need help? info@dentonhouse.com.au